Terms and Conditions
1. Introduction
Welcome to our website. These Terms & Conditions govern the purchase of products from our online store. By placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before completing your purchase.
2. Definitions
“We”, “us”, “our” refers to the owner of this website and online store.
“You”, “your” refers to the customer placing an order.
“Products” refers to the items available for purchase on our website.
3. Orders
All orders are subject to availability and acceptance.
Once you place an order, you will receive an email confirming the details.
We reserve the right to refuse or cancel an order for reasons including stock limitations, errors in product information, or suspected misuse.
4. Pricing
All prices are listed in Australian Dollars (AUD).
We reserve the right to update pricing at any time without notice.
5. Payment
Payment must be made in full at the time of purchase.
We accept the payment methods displayed at checkout.
Orders will not be dispatched until payment has cleared.
6. Shipping
Shipping rates and delivery timeframes are displayed at checkout.
Once your order has been dispatched, you will receive tracking information where available.
We are not responsible for delays caused by postal or courier services.
7. Returns & Exchanges
Our Returns Policy forms part of these Terms & Conditions.
Change‑of‑mind returns are accepted on full‑price items within 7 days of receiving your order, subject to our Returns Policy conditions.
Sale items are final sale and cannot be returned or exchanged unless faulty under Australian Consumer Law.
Earrings cannot be returned or exchanged for hygiene reasons unless faulty.
Customers are responsible for return shipping costs for change‑of‑mind returns.
Store credit will be issued for approved returns.
8. Faulty Items
If you believe your item is faulty, please contact us promptly with photos and your order number.
Under the Australian Consumer Law, you may be entitled to:
A refund or replacement for a major fault
A repair or replacement for a minor fault
We will cover return shipping costs for faulty or incorrect items.
9. Product Descriptions
We take care to ensure all product descriptions, images, and details are accurate and representative of the jewellery you will receive. Some images on our website may be AI‑generated and are used for display and visual reference only. These images are intended to illustrate style, scale, and design concepts.
All jewellery sold on our website is real, physical jewellery and not AI‑generated.
AI is used solely for imagery—not for the creation, manufacture, or design of the jewellery itself.
Because our pieces may feature natural materials, hand‑finishing, or variations inherent to the production process, minor differences in colour, texture, or detailing may occur. These variations are normal and not considered faults.
Colours may also appear differently depending on your device’s screen settings, lighting, and resolution.
If you need clarification about any product before purchasing, we encourage you to contact us.
10. Intellectual Property
All content on this website—including images, text, graphics, and logos—is owned by or licensed to us.
You may not reproduce, distribute, or use any content without written permission.
11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any loss, damage, or injury arising from your use of our website or products, except where required under the Australian Consumer Law.
12. Privacy
Your privacy is important to us.
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions.
13. Changes to Terms
We may update these Terms & Conditions from time to time.
Any changes will apply to orders placed after the updated version is published on our website.